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premium sofas
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Frequently Asked Questions
What are your shipping times?
We process all orders within 24-48 hours. Standard delivery across Pakistan takes 3-7 business days, depending on the size of the furniture.
What is your return policy?
You can return any product within 7 days of delivery if it's unused and in its original packaging condition.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) services all over Pakistan, with a minor advance payment for large custom furniture items.
How can I track my order?
You can track your order by visiting our 'Track Order' page in the header and entering your order ID.
Are the furniture dimensions accurate?
Yes, our dimensions are highly accurate. We recommend checking the size guide and measuring your space on each product page before ordering.
Can I change my order after placing it?
Yes, you can request changes within 24 hours of placing your order by contacting us on WhatsApp, before the furniture goes into production.
Is my personal data secure?
Yes, we prioritize your privacy. All transactions are encrypted and we do not share your data with third parties.
What are your customer support hours?
Our team is available to assist you Monday through Saturday, from 9:00 AM to 6:00 PM.
Do you offer custom interior design or bulk rates?
Yes, for corporate spaces, bulk orders, or interior design inquiries, please contact us directly via WhatsApp.
How should I care for my furniture?
Use a soft microfiber cloth for dusting. Avoid harsh chemicals on wood finishes. For velvet sofas, use a mild fabric cleaner or vacuum lightly.
